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Digital has been a growing part of our lives for two decades, but only now are we on the cusp of some truly amazing changes to our online experiences. Did you know a major automobile manufacturer will be building cars that respond to the mood of the driver? Or that it’s possible to literally print your office décor? Seminal changes will impact CX in new and resounding ways.
Cognizant Digital Experience has completed groundbreaking research based on “signals” that will drive fundamental changes in experiences. Within this perspective-shifting research, the team identified signals from politics, economics, science, technology, social values, and environmental change to answer the question: What forces will most impact and shape the experiences of tomorrow?
To read this article in full, please click here
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Cognizant Digital Experience has completed groundbreaking research based on “signals” that will drive fundamental changes in experiences. Within this perspective-shifting research, the team identified signals from politics, economics, science, technology, social values, and environmental change to answer the question: What forces will most impact and shape the experiences of tomorrow?
To read this article in full, please click here
Читать далее...
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